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Shipping

We offer free flatrate worldwide shipping. This shipping method offers no track and trace code but we can provide a proof of postage. All orders will be shipped after payment within 2 businessdays. Custom orders may take longer to ship but you will be informed.

 

Returns

We will refund any items that you wish to return, as long as the piece is unworn. Please ensure the items are in their original packaging and returned within 14 days of receiving the item. Please inform us by e-mail before you ship an item back: info@iconnjewels.nl  As soon as we received the return your payment will be refunded on your bankaccount. We also refund the shipping costs for the return shipment.

Personalized items can not be returned.

 

Warranty

We provide a warranty of 6 months on our products. If an item fails during the warranty period, please send an email to info@iconnjewels.nl We will then advise you about the return and repair or replacement of your purchase. Also read the user tips on our page under the Care Instructions tab. Even when one of our products fails beyond the warranty period piece please feel free to contact us. In many cases the product can be repaired for a small fee.

 

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